Shipping policy

At KL Scents, we want to ensure that your shopping experience is as seamless as possible. Please read our shipping policy below for important information about how we handle orders and deliveries.

Processing Time

Orders are typically processed within 1-2 business days of being placed. Processing time refers to the time it takes to prepare your order for shipment.
Orders placed on weekends or holidays will be processed the following business day.
You will receive an email notification with tracking information once your order has shipped.

Shipping Methods & Delivery Times

Delivery times may vary depending on your location.

Economy Shipping: 5 to 8 business days.
Note: Delivery times are estimates and are subject to availability and external factors (e.g., weather, customs, etc.). Additionally, fragrance products are only eligible for ground shipping and are prohibited to be shipped via air.

Shipping Cost

Shipping costs are calculated based on the weight of your order, your location, and the shipping method selected.
You can view the total shipping costs at checkout before completing your purchase.
Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this information to track your shipment's progress. If you have any issues with tracking or the delivery of your order, please contact us at kl.scentsss@gmail.com.

Shipping Restrictions 

We are unable to ship to P.O. Boxes, APO/FPO addresses, or certain restricted areas.
Certain products may not be available for international shipping due to local regulations or restrictions.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at kl.scentsss@gmail.com. we will investigate the issue with the carrier and work with you to resolve the problem.

Please  ensure that the shipping address provided is accurate. We are not responsible for any delays of losses due to incorrect or incomplete shipping information.